Return Policy

To cancel an order within 24 hours, please call our Customer Service Department at 828-210-0188. Please have the Order ID, Customer Name, and Items purchased available when calling.

Unopened items may be returned within 30 days of purchase, in the original condition for a full refund or store credit, excluding shipping charges. Opened products are NOT refundable. 

Shipping charges will be refunded if the return is due to our error. All returns must be accompanied by the receipt. You can ship the item(s) back via your preferred method at your own expense. Nutrients Etc. cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our store. Refunds will be credited back to the same credit card. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will be applied for this exchange.

For other questions regarding our store policies and procedures, visit our Customer Service page