How We Protect Your Information
We implement and maintain reasonable security practices and procedures appropriate to the
nature of the information we maintain, including appropriate technical, administrative and
physical procedures to prevent loss, misuse or alteration of your information on and offline. For
example, we use Transport Layer Security (TLS/SSL) to encrypt certain sensitive personal
information we exchange with you. That way, access to data is limited through the use of
technological safeguards. We also comply with payment card industry data security standards for
the processing of credit and debit card transactions. Only Associates who need the information to
perform a specific job are granted permissions to access to our customers’ data. Associates who
violate customer privacy safeguards are subject to disciplinary action, including termination.
It is your responsibility to select a strong password, not reuse or share your password, and
alert us if you have any concerns about unauthorized use of your account. We encourage
you to use complex passwords and to change them regularly.
Retention of Personal Information
We store personal information we’ve collected from or about you: where you have created an account on our website or mobile applications; and as long as required by law or as needed to enable us to exercise our rights and perform
our obligations under our applicable terms of service, including this privacy notice; and long enough to enable us to contact you with recalls and other safety related information that relates to products you have bought from us.
While we are confident ordering online is safe and secure, if for any reason you cannot access
the secure server or feel uncomfortable ordering online, please feel free to place your order with
us by phone at 828-281-0188. As a general practice, it is important for you to protect against
unauthorized access to your password and to your computer. If using a shared computer, be sure
to log out of your account prior to leaving the computer.